Contact and support

Start with the channel that knows your delivery.

Active-order help stays inside the app, where the conversation can be connected to the relevant delivery. Business delivery requests use a separate secure form.

How can we help?

Direct contact and support paths.

Call customer support

Speak directly with our Takoradi operations and dispatch team for urgent inquiries or assistance.

Call +233 55 627 0816 →Call +233 50 897 1711 →

Chat on WhatsApp

Send a message on WhatsApp for instant support, delivery questions, and quote assistance.

WhatsApp +233 55 627 0816 →WhatsApp +233 50 897 1711 →

Help with an active delivery

Open the delivery in the app and use its message action. You can talk with the assigned rider or request support to join.

See the delivery flow →

Business delivery setup

Share your business name, pickup area, contact details, and expected weekly delivery volume in the protected enquiry form.

Open business delivery form →

Before requesting a delivery

Review supported route types, coverage, pricing factors, payment, and common first-delivery questions.

Read delivery FAQs →

Security or privacy

Read how website enquiries and app actions are protected. For account-specific help, request Support from the app.

Visit the security centre →

Protect your account. 360 Prime Express will not ask you to share a one-time sign-in code or payment credential in a website form or delivery chat.

Why active-delivery support stays in the app

The order conversation is access-controlled and attached to the relevant delivery. That gives the assigned rider or joined support person the operational context they need without asking you to repeat personal route information through a public channel.

What the business form collects

The business delivery form asks only for information needed to review the request: business and contact names, Ghana phone number, optional email, usual pickup area, expected delivery volume, and optional notes. It never collects payment details.